Cairns Kart Hire bundles karting with laser tag and escape rooms, though laser tag sometimes gets overwhelmed during peak holiday periods. Staff member Piper earned specific praise for extraordinary customer care when laser equipment actually failed, literally taking disappointed kids into the arena herself to help them accumulate points when they felt genuinely upset about underperforming. Another staff member, Talon, demonstrated genuine compassion when a young visitor felt completely overwhelmed by the darkness and noise levels, thoughtfully finding earmuffs and adjusting the lighting so the child could actually enjoy himself properly. Customer service actually shines when the venue maintains proper staffing and support systems. Overcrowding during busy school holidays can stretch initial quick sessions into marathon two-hour waits frustratingly. When the venue maintains adequate staffing levels, people leave having had tremendous fun. When overbooking happens without proper mitigation, frustration builds quite quickly. The crew culture seriously rewards problem-solving and genuine care when systems work as intended.
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My Grandchildren went and played Laser Tag, enjoyed it thoroughly and had the biggest smiles after each game. Though some of the Laser Tag vests didn't work, the young lady Piper did everything she could to help. Including taking my granddaughter into the room herself to help her get some extra points when she was upset about coming last. Customer service was great, glad to see young kids having fun at the place they work while also being professional, thank you Cairns Kart hire and thank you Piper. 5 stars
Very disappointing experience. We booked laser tag in advance for a group of children all under 10 years old. When we arrived, the place was extremely overcrowded. We waited more than 20 minutes just to start, and ended up staying almost 2 hours to complete only 3 missions, which normally takes around 30 minutes. After all that waiting, we were told the kids had to be grouped with adults. This was never explained at booking, and we were not comfortable with it, so we refused. Staff said this “happens a lot,” which only shows poor planning and overbooking. What made the situation worse is that no proper solution was offered. Our money is still with them, and instead of a refund or a fair resolution, they suggested giving our session to another group as compensation, which is completely unacceptable. As a parent and carer, I was very unhappy with how this was handled. The whole experience was stressful, poorly organised, and not what we paid for. I would not recommend this place for young children unless crowd control, communication, and customer service are seriously improved.
We booked the 2-hour unlimited laser tag session on Friday night. My youngest son was terrified at first — it was dark, loud, and overwhelming for him, and he didn’t want to go back in. Talon went above and beyond for us. He found earmuffs, turned down the music and animal noises, and even adjusted the lighting so my son felt safe and confident enough to play again. Nothing we asked was too much — he handled everything with a smile and genuinely cared about making it a positive experience. The customer service across the whole venue was excellent. Thank you for helping us have a great Friday night and turning it into an amazing experience for our family. ⭐️⭐️⭐️⭐️⭐️
Had a blast! Quite possibly the fastest GoKarts I’ve ever been on at a track for the general public and the only ones I’ve ever been in that have 3Point harness belts and adjustable foot pedals. Track is bitumen so there’s more grip and less sliding like you get on concrete tracks. My only suggestion to the owners would be to make the track longer given the size of the block of land available there which has a lot of potential to take it to the next level! Highly recommend this joint. Will definitely go again next time I visit Cairns 🤘🏼
HOURS VARY BY SEASON, HOLIDAYS & PRIVATE EVENTS — CALL AHEAD TO CONFIRM
Cairns Kart Hire, Lasertag and Escape Rooms is one of Queensland's premier go-kart tracks, offering an exciting racing experience for all skill levels. Located in Captain Cook Hwy & Walkers Road, Cairns City QLD 4878, Australia, this outdoor facility features petrol karts suited to both beginners and experienced racers.
As part of the Cairns karting scene, Cairns Kart Hire, Lasertag and Escape Rooms is a go-to for birthday parties, corporate events, and group outings. Whether you're chasing a fast lap time or a fun day out, it delivers a professional, safe racing environment.
